WhatsApp shop assistant
- for
- Independent
- when
- 2019
- Problem
- Small shops that sold over WhatsApp.
- My contribution
- Built the product, integrations and hosting alone.
- Delivered
- Two paying entrepreneurs used it for approximately one year. No sales or revenue totals tracked.
- Result
- Two paying entrepreneurs used it for approximately one year.
- Status
- retired · 2019
~1 yeartwo paying entrepreneurs used it
Hi! Do you still have the linen shirt in blue?
shop product API → blue linen shirt: in stock → prompt
Yes, the blue linen shirt is in stock. It is 100% linen.
The owner has the chat open, so the assistant stays quiet.
how it answers
From a message to a reply
- 1WhatsApp messagea customer asks about availability or what a product is made of
- 2Product APIthe shop's current availability is fetched
- 3Injected into the promptthe answer is grounded in that data
- 4Modelwrites the reply
- 5Reply on WhatsAppsent from a server I ran on my own computer
models
Two models, one pipeline
- T5 firstthe model behind the first replies
- GPT-3 laterthe model I moved to for replies
lesson
Sell the time back, not the novelty
I first pitched future-facing AI. Owners wanted time back for work that earns money, so selling saved time worked better than novelty.
ending
Roughly a year, then it faded
One shop closed and the other stopped using it, and I stopped maintaining it. A message could go unanswered if a person had the chat open or the model failed.
ownership
Who did what, and when
- built aloneproduct, integrations and hosting
- two paying shopsabout one year
- one shop closedthe other stopped using it
- retiredI stopped maintaining it
- MeThe product, the integrations and the hosting
- Two shop ownersPaying users who relied on it for customer questions
- EmployeesNone
- Model trainingNo contribution established
- Sales and hours savedNot tracked
What shipped
Two paying entrepreneurs used it for approximately one year.
no sales or revenue were tracked- Two paying entrepreneurs used it for approximately one year.
Method and caveats
No sales were tracked and there are no revenue totals. It ran on my own computer acting as a server, not a confirmed cloud deployment.
- Two paying users for roughly a year: my own account
- No sales, revenue or hours-saved figures were tracked
- The chat above is a reconstruction